Refund policy

We want you to be satisfied with your purchase. If something isn't right, contact us and we'll help.

 

Start a Return - Contact Us First

To return an item, email bryan@fleetbuildersolutions.com within 30 days of delivery with your order number and the reason for return. We will review your request and, if approved, provide a Return Merchandise Authorization (RMA) number and return instructions. Returns sent without an RMA cannot be accepted.

 

Return Conditions

To be eligible, items must be unused, uninstalled, and in their original condition and packaging with all included hardware, accessories, and documentation.

 

Restocking Fee

Approved returns are subject to a 35% restocking fee, which is deducted from your refund.

 

Return Shipping

Unless the return is due to our error or a defective product, the customer is responsible for return shipping costs. We recommend a trackable, insured method; we are not responsible for items lost in return transit.

 

Non-Returnable Items

The following are not eligible for return: special-order, custom, or made-to-order items; products that have been installed, wired, or used; clearance or final-sale items; and, where applicable, electrical items that have been opened or activated. Certain manufacturers we carry restrict returns on specific products; we will let you know if your item is affected.

 

Defective or Damaged Items

If your item arrives defective or is damaged in transit, contact us within 48 hours of delivery with photos, and we will make it right at no cost to you (repair, replacement, or refund). Manufacturer defects discovered later are handled through the applicable manufacturer's warranty, which we will help you facilitate.

 

Refunds

Once your return is received and inspected, we will notify you of approval. Approved refunds are issued to your original payment method, less any restocking fee, typically within 5 to 10 business days. Original shipping charges are non-refundable except where the return is due to our error.

 

Consulting Services

Fleet consulting and service fees are non-tangible and are governed by the terms of your service agreement or engagement; contact us with any questions.

 

Questions? Email bryan@fleetbuildersolutions.com.